FAQs for website
How does the charge show up on my billing statement?
Via Google Play Store the charge will show up as TSSG
Via Apple Play Store the charge will show up as insta-spect OI (TSSG)
Pictures are showing up out of order, how do I fix it?
Pictures will show up in the order you select them. At the current time, unless you delete the picture(s) that are out of order and reload them, that is the order they will be.
We are in the process of having the option to move pictures in the order you want after they have been uploaded.
Can I have my logo and contact info added to the top of the pdfs?
This feature is being programmed into the app as of 9/10/23, and should be ready by 11/1/23
Can I add comments to pictures once i have loaded them?
Yes. When you upload a picture, you will see a white box below the picture. Tap on the white box and you can then type in up to 100 characters of text to comment on the picture.
You can also add text directly on the photo if you press and hold the photo. Wait for the photo editor to appear, and then select the text color, and begin typing.
Once the pdf is generated how to edit it?
You can go back into the app and edit any of the fields again, and then finish the process at the end.
Or you can use any pdf editor to make any changes or updates to your pdf.
However, if you use a pdf editor outside of the app, the changes will not appear in the information saved within insta-spect.
How are pdfs stored?
PDFs are stored in the insta-spect cloud for life. So anytime you need to add, edit, or update any PDF created within insta-spect, just login, search for the client by last name and or address, go into the report, make any changes and once you generate the pdf, a new copy is saved in the cloud storage.
You can also download any pdf onto your own device, or tablet and save and or store wherever you store your client files.
*Reminder, if you save the pdf on your device, and use a pdf editor to change any info on a completed report, those changes will not be made on the insta-spect pdf file.
What is the price of the app?
Pricing is simple. The first 7 days are free, and then on day 8 you are charged $29.99 per month until you cancel the subscription within the play-store you purchased the app.
Insta-spect (TSSG) does NOT control the billing process individually for the app. All billing options, features, notices we set up within the play stores, but are handled, managed and conducted by Google Play and Apple Play stores respectively.
Do you offer yearly pricing for the app?
No yearly pricing is offered at this time.
Who should we contact if we are having any issues with insta-spect?
For billing issue email firstname.lastname@example.org
For support (technical, features, operational) email email@example.com
For partnerships, affiliate memberships, sponsorships or Trade-shows all emails should be emailed to firstname.lastname@example.org
Does insta-spect work on my laptop or desktop computer?
The app currently works on any Apple iPhone version 12 or higher.
The app currently works on any google phone version 8 or higher
The app currently works on apple and google tablets, and operates the same as it does on your phone.
Where can I find insta-spect?
Insta-spect is available on both the Google and Apple Play stores.
Is insta-spect integrated with ISN?
As of 10/1/23 it is not. It is currently in development and we expect it to be available in ISN by 11/1/23
Do I have to leave my current inspection app to use insta-spect?
No. insta-spect OI is specific to the 4 insurance inspections (4 Point, Wind Mit, Roof Certification, and WDO), so it does not have a complete home inspection aspect as of yet.
We developed insta-spect as an add on feature to focus on the 4 insurance inspections, because we found as inspectors ourselves, this feature in other home inspection software was lacking, and did not provide the simplicity that we provide with insta-spect.
Does insta-spect also provide the complete home inspection software?
Not at this time. insta-spect CI is on the schedule to be launched in beta by June 2024 (if not sooner)
Are there any contracts to use insta-spect?
No. No contracts, No setup fees, No Minimums, No Storage Fees.
What operating systems does insta-spect work on?
insta-spect OI is currently available on Apple iOS and Android phones and tablets.
When using the app, it keeps freezing, what can I do?
Uninstall, then reinstall the app, and make sure you have a complete uninterrupted internet connection.
If you are not connected to the internet, it will not work properly. We do not have the option to work “Offline”.
When I load my pictures I see a white box below the pictures?
That white box is where you can type any comments related to the picture above it.
Simply tap the white box, and the comment editor will appear. You have 100 characters available. If you have no comment to add, the white box does not appear on the final pdf.
How do I cancel my subscription?
Cancellations must be submitted via the play-store you purchased the app through.
For Apple: on your phone go into settings, subscriptions, locate the subscription and select cancel.
For Android(Google): Log into your google account, select apps, select subscriptions, locate insta-spect, select cancel.
I am seeing an extra page in the final pdf form, how do I remove it?
Sign out of the app and then sign back in.
If that doesn't solve it, then uninstall the app and reinstall it.
If that doesn't resolve it, email email@example.com
When I go to use the app, the billing page keeps popping up and I am already a paying member?
First, make sure you have a full internet connection.
Sign out of the and then sign back in.
Uninstall the app and reinstall it.
If that doesnt solve the issue, please email firstname.lastname@example.org
I want to add additional information in the form, but I dont see how to add it.
The final pdf follows the state approved formats provided via Citizens Insurance and the State of Florida.
We keep hearing that FABI and the State are working on an updated form, but as the FABI conference in September 2023, nothing has been changed and or approved.
Any modifications will not be made unless notice of approval from Citizens and the State of Florida has been accepted to stay in compliance with State of Florida Accepted Insurance Inspection Qualifications.